Shipping & Delivery

Made just for you

Every Pitty & Kitty Studios item is made to order. Most orders are produced and ready to ship within 2 to 7 business days. Production can take longer during the holidays and other busy times.

How long will delivery take?

After production, typical delivery times are:

U.S. Economy shipping: about 4 to 8 business days
U.S. Standard shipping: about 2 to 5 business days
International Standard shipping (where available): about 10 to 30 business days
Alaska, Hawaii and U.S. territories: delivery can take 10 or more days

These are estimates, not guarantees. Weather, carrier delays and customs can add time.

Shipping costs

Shipping is calculated at checkout based on what you order, where it is going and the shipping method you choose.

Ordering for the holidays?

Please order early. Production and delivery both take longer in November and December. If you need something by a certain date, email us before you order and we will help.

More than one item?

Items can be made and shipped from different locations, so an order may arrive in more than one package with separate tracking numbers. That does not mean anything is missing.

Tracking

We email your tracking number once your order ships. Please allow a little time for the carrier to scan the package.

Double-check your address

Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email us right away. Once an order is in production or shipped, we may not be able to change it, and extra charges may apply if an order has to be remade or reshipped because of an incorrect address. USPS has temporarily paused service to some military and diplomatic (APO, FPO and DPO) addresses, so please contact us before ordering to one of those.

Lost or late package?

If your tracking has not updated for a long time or your package looks lost, email us at pittyandkittystudios@gmail.com with your order number. U.S. orders not delivered within 30 days of shipping, and international orders not delivered within 45 days of shipping, should be reported to us within 7 days so we can investigate.