Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

ORDER PROCESSING

All Pitty & Kitty Studios products are made to order. Most orders are produced and prepared for shipment within 2–7 business days after an order is submitted. Production may take longer during holidays, high-volume periods, product shortages, or when an item requires additional quality checks.

Production time is separate from shipping time.

ESTIMATED SHIPPING TIMES

Estimated delivery times vary by product, print provider, shipping method, and destination.

Typical shipping estimates after production are:

  • United States Economy Shipping: approximately 4–8 business days

  • United States Standard Shipping: approximately 2–5 business days

  • International Standard Shipping, when available: approximately 10–30 business days

These timeframes are estimates and are not guaranteed. Carrier delays, weather, customs processing, holidays, and other circumstances outside our control may affect delivery.

SHIPPING COSTS

Shipping charges are calculated and displayed during checkout. Costs vary based on the products ordered, shipping destination, shipping method, and print provider.

MULTIPLE PACKAGES

Products may be made and shipped by different print providers. If your order contains multiple items, they may arrive separately and may have separate tracking numbers. Separate arrival dates do not necessarily mean that part of your order is missing.

ORDER TRACKING

When tracking is available, tracking information will be emailed after your order ships. Please allow time for the carrier to scan the package and update the tracking information.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order enters production or ships, we cannot guarantee that the address can be changed.

Additional production or shipping charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.

INTERNATIONAL ORDERS

International delivery is available only to destinations offered during checkout. International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country unless otherwise stated during checkout.

LOST OR DELAYED PACKAGES

If tracking has not updated for an extended period or your order appears lost, contact us at pittyandkittystudios@gmail.com with your order number.

For domestic U.S. orders that have not arrived within 30 calendar days after shipment, or international orders that have not arrived within 45 calendar days after shipment, please contact us within seven days so we can investigate the shipment with our fulfillment partner.

DELIVERED BUT NOT RECEIVED

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. Then contact us promptly so we can review the situation. We cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

CONTACT US

For shipping questions or help with an order, contact:

Pitty & Kitty Studios
pittyandkittystudios@gmail.com