Refund policy

RETURN AND REFUND POLICY

Last updated: September 8, 2026

MADE-TO-ORDER PRODUCTS

Every Pitty & Kitty Studios product is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for ordering the wrong size or color, a change of mind, or personal preference. Please review all product descriptions and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at pittyandkittystudios@gmail.com.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and the issue

  • A photograph of the size label, when applicable

After reviewing the issue, we will notify you whether a replacement or refund has been approved. Approved claims may receive a free replacement or a refund to the original payment method. You do not need to return a damaged or defective item unless we specifically ask you to do so.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

ORDER CANCELLATIONS

Orders are sent into production shortly after they are placed. If you need to request a cancellation, contact us immediately at pittyandkittystudios@gmail.com. We cannot guarantee cancellation once production has begun.

RETURN SHIPPING

Because we do not accept returns of correctly produced made-to-order items, customers should not mail products back without contacting us and receiving instructions first.

CONTACT US

For questions regarding an order, replacement, or refund, contact:

Pitty & Kitty Studios
pittyandkittystudios@gmail.com

This policy does not limit any consumer rights that may apply under applicable law.