Refund policy

Last updated: November 13, 2026

Returns

Because every item is made to order just for you, we can't accept returns or exchanges for change of mind, or for wrong size or color choices. Please check the size charts before ordering.

Please do not mail items back to the address on the package. Your order is produced and shipped by third-party print partners, so a return sent there won't reach us.

How to start a request

If there is a problem with your order, contact us at pittyandkittystudios@gmail.com before doing anything else. We will tell you if anything needs to be sent back.

Damages and issues

Please inspect your order when you receive it. If your item arrives damaged, defective, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or refund you.

Cancellations and changes

Orders go into production shortly after purchase, so we can't change or cancel them after that. If you need help, email us right away.

Exceptions and non-returnable items

All items are made to order and are not eligible for return except for the damaged, defective, or incorrect items described above.

Exchanges

We can't offer exchanges for size or color changes. If your item is damaged, defective, or incorrect, we'll send a replacement as described above.

Lost packages and address errors

If tracking shows no movement for 10 business days, contact us. Orders returned to us because of an incorrect address may need to be reshipped at the customer's expense.

Refunds

If we approve a refund, it will go to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within 5–10 business days after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, report a problem, or ask about an order, please email us at pittyandkittystudios@gmail.com.